Legal Counsel's Note

This English version is not a mere literal translation. It is drafted using standard legal terminology common in the hosting and technology industries to ensure it is robust, clear, and legally enforceable for your international clientele. The structure directly mirrors the Chinese version for consistency and ease of comparison.

Privacy Policy

Last Updated: [September 8, 2025]

NCSE NETWORK LTD ("NCSE", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy (the "Policy") explains how we collect, use, share, protect, and process your personal data. This Policy applies to all individuals who visit our website or use our services.

By using our services, you acknowledge that you have read, understood, and agree to the processing of your personal data in accordance with this Policy.

1. Our Contact Information

• Company Name: NCSE NETWORK LTD
• Registered Address: Suite 1846 New North Road, 275, London, England, N1 7AA
• Contact Email: info@ncse.tw

2. Personal Data We Collect

We collect data to provide and continuously improve our services. The types of data we collect are as follows:

2.1. Data You Provide Directly:

*   **Registration and Account Information:** When you create an account, we collect your contact information, such as your name, email address, mailing address, and phone number.
*   **Payment Information:** When you pay for services, our third-party payment processors (such as Stripe, PayPal, NewebPay) collect your payment information (e.g., credit card number). NCSE does not directly store your full credit card number.
*   **Communications:** When you contact our support team, we retain records of your communications, including support tickets and emails.

2.2. Data We Collect Automatically When You Use Our Services:

*   **Usage and Log Data:** We automatically collect information about your interactions with the services, including your IP address, operating system, browser type, connection timestamps, and traffic data.
*   **Cookies and Similar Technologies:** We use cookies to operate and administer our website and to improve your experience. Please see Section 7 for more details.

3. How We Use Your Data

We use your personal data for the following purposes:

• To Provide, Maintain, and Improve Services: To set up your account, deliver the services you have ordered, and resolve technical issues.
• To Process Transactions and Billing: To generate invoices, process payments, and prevent fraud.
• To Provide Customer Support: To respond to your inquiries, requests, and provide technical assistance.
• To Communicate with You: To send you important operational notices (e.g., maintenance announcements, security alerts) and, if you opt-in, marketing communications (you can unsubscribe at any time).
• For Security and Compliance: To protect the security of our network and services, to detect and prevent abuse, and to comply with applicable legal obligations.

4. How We Share Your Data

We do not sell your personal data. We only share your data with third parties in the following circumstances:

• Payment Processors: We partner with payment gateways like Stripe, PayPal, and NewebPay to securely process your payments.
• Partners and Suppliers: To provide our services, we may need to share necessary information with our partners (e.g., data centers, CDN provider Cloudflare).
• Client Management System: We use WHMCS as our billing and client management platform.
• Legal and Law Enforcement Requests: We may disclose your data if we receive a legally binding request (e.g., a court order or subpoena) to comply with legal processes or to protect the rights and safety of NCSE, our users, or the public. We will attempt to notify you before disclosing your data unless legally prohibited from doing so.

5. International Data Transfers

NCSE operates on a global basis. Your personal data may be transferred to and stored on servers located outside of your country of residence. For users from the European Economic Area (EEA), we ensure such transfers comply with GDPR requirements, for instance, by using the Standard Contractual Clauses approved by the European Commission as a legal basis for the transfer.

6. Your Rights Regarding Your Personal Data

Under the General Data Protection Regulation (GDPR) and other applicable laws, you have the following rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to our processing of your personal data based on our legitimate interests.

You may exercise your rights by logging into your client area account or by contacting us directly at info@ncse.tw.

7. Cookies and Tracking Technologies

Cookies are small text files stored on your device. We use necessary cookies to ensure the proper functioning of our website (e.g., for login sessions) and may use analytics cookies to understand how users interact with our site to improve our services. You can manage or refuse cookies through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. These measures include Transport Layer Security (TLS) encryption, access controls, and more. However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Data Retention Period

We will retain your personal data for the duration of your active account for financial, legal, and operational purposes. After you terminate all services with us, we will retain your personal data for a period of five (5) years, after which it will be securely deleted or anonymized.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website. We encourage you to review this Policy periodically to stay informed.